Customer Service
Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson
A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->
Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow
By Dennis Snow
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->
Learn What Customers & Employees Crave Most, with Gregg Lederman
Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->
Relationships, Customer Service and Success with Jim Cathcart
By Jim Cathcart
One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->
Profiting from Common Sense Customer Service with Teresa Allen
By Teresa Allen
Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->
Delivering Customer Experience Excellence with Passion by Lior Arussy
By Lior Arussy
The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->
Measuring Customer Satisfaction
One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->
Is Your Customer Service Too Well Done?
By Teresa Allen
I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->
Turning Detractors Into Loyalists
By Jackie Huba
The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->
Build Scalable, Brand-building Power with Your Employees
Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->
Speakers / Writers
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President and co-founder of Idea Champions, Mitch Ditkoff is a consultant specializing in creative thinking, innovation, team development, leadership, and the power of storytelling in the workplace. Since 1987, he has ... more -->
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Daniel Yergin was educated at Yale University, where he founded The New Journal, and, as a Marshall Scholar, at Cambridge University where he was awarded his Ph.D. He is widely recognized as one of the most imp ... more -->
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For the past three decades, internet visionary Dr. John Patrick has been one of the primary forces driving technology innovation. As vice president of Internet technology at IBM, Patrick was at the forefront of the 19 ... more -->
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CEO of Berkeley Bionics, developer and maker of wearable robots, Eythor Bender works at the forefront of the new industry of bionics that aims to merge man and machine to enhance individual abilities. Eythor has a wid ... more -->
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A poll by Real Screen Magazine designated Ken's documentary film The Civil War as the second most influential documentary film of all time. He was also named, alongside Robert Flaherty, as the most infl ... more -->
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Jazz pianist and speaker to over 250,000 salespeople across the world, Robert Van Arlen takes the title of his book, Focused Synergy, and shows you how developing synergy is the key to success in life, in teams ... more -->
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Chris Widener is widely recognized speaker who has presented dynamic programs in countries around the world, such as: Egypt, China, Singapore, Spain, Russia, Germany, Canada, the U.S. and Australia. Organizations and ... more -->
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The story of Barbara's life, extraordinary success and TV stardom is told in her latest book, Shark Tales. A self-made woman who sees no need to suffer fools or mince words, Barbara has won many fans for her pl ... more -->
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Championship poker player, Annie Duke draws from her twenty-year poker career and cognitive psychology studies to teach people how to make smart decisions in high stakes situations. From her PhD studies at the Univers ... more -->
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Business strategist, motivational speaker, and innovation expert Erica Dhawan helps businesses decrease friction and increase freedom. A pioneer researcher in the field of "connectional intelligence," she teaches leaders
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