Customer Service
Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson
A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->
Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow
By Dennis Snow
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->
Learn What Customers & Employees Crave Most, with Gregg Lederman
Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->
Relationships, Customer Service and Success with Jim Cathcart
By Jim Cathcart
One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->
Profiting from Common Sense Customer Service with Teresa Allen
By Teresa Allen
Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->
Delivering Customer Experience Excellence with Passion by Lior Arussy
By Lior Arussy
The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->
Measuring Customer Satisfaction
One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->
Is Your Customer Service Too Well Done?
By Teresa Allen
I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->
Turning Detractors Into Loyalists
By Jackie Huba
The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->
Build Scalable, Brand-building Power with Your Employees
Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->
Speakers / Writers
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Throughout her entire career, Tyra Banks has broken barriers and smashed glass ceilings. Despite hearing the words “You can’t” time and time again, she became an iconic model, television star, and accomplished ... more -->
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Sir Richard Branson, generally considered one of the greatest marketing and branding leaders in the world today, is a businessman and investor from the UK. He is most widely known as the founder of the Virgin Group, a c
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Libby Gill demonstrates how to achieve peak performance through personal development to an impressive roster of blue-chip clients. She is also a passionate speaker on women's issues and brings her expertise in leaders ... more -->
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Dr. Marshall Goldsmith is a world authority on leadership and employee relations, demonstrating how good management of human resources can achieve positive, lasting change in the age of globalization.
Dr. Go ... more -->
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Teaching to over 1400 Harvard University students, Tal Ben-Shahar's course on “Positive Psychology" was the most popular in the University, while another course, “The Psychology of Leadership," took third place on ... more -->
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When it comes to medical care, Lucien Engelen is putting the patient in the lead. As the first Dutch Health 2.0 Ambassador, the technologist and innovator has used his influence to revolutionize patient care through d ... more -->
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One of the world’s most influential surfers, Bethany Hamilton was attacked while surfing at the age of 13 by a 16-foot-long tiger shark that severely severed her left arm. Bleeding profusely she had to paddle 30 min ... more -->
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A professional jazz guitarist at the start of his career, Josh Linkner has a passionate belief in creativity and innovation, and his career in the business world has been rooted in exploring the power of creative disr ... more -->
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Gifted and eloquent, actress Angela Bassett has captivated audiences with her strong performances for decades, building a reputation as one of Hollywood’s most respected actresses for her portrayals of assertive fem ... more -->
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An expert commentator on technology, business and culture, Nicholas Carr created a sensation with his Harvard Business Review (a publication for which he has been executive editor)article, “IT Doesn't Matt ... more -->
