Customer Service
Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson
A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->
Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow
By Dennis Snow
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->
Learn What Customers & Employees Crave Most, with Gregg Lederman
Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->
Relationships, Customer Service and Success with Jim Cathcart
By Jim Cathcart
One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->
Profiting from Common Sense Customer Service with Teresa Allen
By Teresa Allen
Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->
Delivering Customer Experience Excellence with Passion by Lior Arussy
By Lior Arussy
The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->
Measuring Customer Satisfaction
One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->
Is Your Customer Service Too Well Done?
By Teresa Allen
I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->
Turning Detractors Into Loyalists
By Jackie Huba
The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->
Build Scalable, Brand-building Power with Your Employees
Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->
Speakers / Writers
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An expert in business entrepreneurship, innovation and leadership, Michael E. Gerber is Founder and Chairman of E-Myth Worldwide, a company that has helped over 50,000 businesses in more than 145 countries to thrive. ... more -->
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Jazz pianist and speaker to over 250,000 salespeople across the world, Robert Van Arlen takes the title of his book, Focused Synergy, and shows you how developing synergy is the key to success in life, in teams ... more -->
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Perhaps best known for his role on the worldwide hit HBO show The Sopranos, Chris Bashinelli is a motivational speaker who focuses on cross-cultural issues reflecting his passion for improving life for those fr ... more -->
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One of the very few individuals who have had the extraordinary experience of walking on the surface of the moon, Alan Bean uses the stories of his incredible adventures in space to inspire every member of his audience to
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Dr. Marshall Goldsmith is a world authority on leadership and employee relations, demonstrating how good management of human resources can achieve positive, lasting change in the age of globalization.
Dr. Go ... more -->
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Lily Tomlin is an actress, writer, producer and one of America’s most well known comedians. She has appeared in countless films and TV shows, as well as theater and animation. She has won six Emmys, two Tonys, a Dra ... more -->
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Few speakers have a better claim to be regarded as inspirational than Nicholas Vujicic. Born without arms or legs, he has overcome his disability in the most astonishing ways, setting a true example of inspiring success
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Ranked among the “Top 50 Business Thinkers" by Forbes Magazine, Barbara Kellerman is an acknowledged expert in leadership, management and women's issues. She is currently James MacGregor Burns Lecturer in Pub ... more -->
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Doc Hendley is a CNN Hero and President and founder of the organization Wine to Water. He brings his knowledge of civil and human rights, global affairs and empowerment to his inspirational presentations.
The o ... more -->
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For more than three decades, Erika Andersen has been providing customized corporate coaching that focuses on preparing leaders at all levels for future challenges. She is the founding partner of Proteus, the coaching, ... more -->
