Customer Service
Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson
A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->
Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow
By Dennis Snow
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->
Learn What Customers & Employees Crave Most, with Gregg Lederman
Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->
Relationships, Customer Service and Success with Jim Cathcart
By Jim Cathcart
One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->
Profiting from Common Sense Customer Service with Teresa Allen
By Teresa Allen
Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->
Delivering Customer Experience Excellence with Passion by Lior Arussy
By Lior Arussy
The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->
Measuring Customer Satisfaction
One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->
Is Your Customer Service Too Well Done?
By Teresa Allen
I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->
Turning Detractors Into Loyalists
By Jackie Huba
The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->
Build Scalable, Brand-building Power with Your Employees
Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->
Speakers / Writers
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Growing up in Newark, New Jersey, Dr. Sampson Davis was surrounded by poverty, broken families and drug-related crime. He managed to walk the tightrope between being smart and socially acceptable in a rough neighborho ... more -->
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Fox News Channel contributor Mara Liasson is one of the most respected political reporters in Washington. As a panelist she brings her knowledge of politics and current events to Special Report with Brett Baier ... more -->
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Jeff DeGraff has over twenty-five years' experience as a leader at the highest levels of corporate America. His views on innovation have been sought by the most highly regarded think tanks while his client roster incl ... more -->
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Derek Daly has had an extraordinary career in motor racing, both behind the wheel and behind the microphone. From the age of twelve he determined that he was going to be a professional race driver, and since that time ... more -->
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Author of 19 books which are available in more than 35 languages, leading futurist thinker Jeremy Rifkin's works are required reading in a multitude of universities and business and government institutions across the ... more -->
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One of North America’s most respected businessmen, Robert Herjavec is most recognized for his role as a dragon on Canada’s Dragon’s Den and a shark on the U.S. Shark Tank. Off screen he is the foun ... more -->
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Establishing Eurasia Group with just $25,000, Ian Bremmer has overseen its huge growth to a company with offices in New York, Washington and London with experts and resources in more than 90 countries. The group provi ... more -->
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In a recent Washington Post article, avid futurist Vivek Wadhwa recalls his thoughts as a child about the future of technology and how he saw the future of robotics: “Growing up, I believed that soon we would ... more -->
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Throughout her career, Lisa Ling has reported from some of the most dangerous locations from the world in an attempt to bring attention, aid, and change to those who need it the most. A former television co-host on ABC
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Travel, ecology and science lecturer Dr. David Gallo is Director of Special Projects at the Woods Hole Oceanographic Institution. He is a globally recognized expert on ocean exploration and has been for more than quar ... more -->
