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Customer Service

Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson

A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->



Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->



Learn What Customers & Employees Crave Most, with Gregg Lederman

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->



Relationships, Customer Service and Success with Jim Cathcart

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->



Profiting from Common Sense Customer Service with Teresa Allen

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->



Delivering Customer Experience Excellence with Passion by Lior Arussy

The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->



Measuring Customer Satisfaction

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->



Is Your Customer Service Too Well Done?

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->



Turning Detractors Into Loyalists

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->



Build Scalable, Brand-building Power with Your Employees

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->




Speakers / Writers

  • Named the Number 6 Global Guru for Leadership in 2015 and 2016, Jason Jennings is an internationally in-demand business thought leader and speaker. His breakthrough research has looked at over 220,000 companies and made ... more -->
  • A recent presidential candidate once remarked to Gail Blanke, “What a difference you made… if I'd met you 10 years earlier, I'd be President by now." You may not have presidential ambitions, but if you want to kno ... more -->

  • Earvin “Magic” Johnson went from being one of the most powerful players on the NBA court to one of the most influential business figures in the U.S. The two-time Hall of Famer, multiple NBA MVP, and Olympic Gold Meda ... more -->
  • Mechanical engineer and television personality Bill Nye got a generation of Americans hooked on science. A master of “edutainment”, Nye became a household name in the 1990s thanks to his fast-paced PBS children’s ... more -->
  • Dubbed “The Marketing Guru” and “The Most Influential Marketer of All Time," Dr. Philip Kotler has secured standing as one of the great business thinkers of the past century. While academic communities, governmen ... more -->
  • Dr. Marshall Goldsmith is a world authority on leadership and employee relations, demonstrating how good management of human resources can achieve positive, lasting change in the age of globalization.

    Dr. Go ... more -->

  • One of the science world’s most successful and influential CEOs, Tan Le started her incredible life journey as a refugee facing a high probability of death on a treacherous trip across the pirate infested China Sout ... more -->

  • One of the most renowned conductors in the world, Boris Brott is qualified like few others to speak on leadership, creativity and team building; he has forged a multifaceted career as an international guest conductor, ... more -->

  • Known as “the Happiness Guru” Dr. Srikumar Rao is an expert in personal development and the creator and teacher of the acclaimed MBA course “Creativity and Personal Mastery,” which was associated with Columbia Un ... more -->
  • Leading authority on the practical application of genius thinking, Michael J Gelb is a pioneer in the fields of creative thinking, change management, accelerated learning and innovative leadership. He has been a profe ... more -->






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