[x]

CLIENT LOGIN: ADD SPEAKER TO FOLIO

Please enter your username and password below to add this speaker to your folio.

Customer Service

Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson

A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->



Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->



Learn What Customers & Employees Crave Most, with Gregg Lederman

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->



Relationships, Customer Service and Success with Jim Cathcart

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->



Profiting from Common Sense Customer Service with Teresa Allen

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->



Delivering Customer Experience Excellence with Passion by Lior Arussy

The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->



Measuring Customer Satisfaction

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->



Is Your Customer Service Too Well Done?

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->



Turning Detractors Into Loyalists

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->



Build Scalable, Brand-building Power with Your Employees

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->




Speakers / Writers

  • Social scientist Joseph Grenny uses his cutting edge research on leadership practices, influence, and human behavior to boost business productivity and foster high performing work environments. The four-time New York ... more -->
  • Ross Dawson is a futurist and entrepreneur in worldwide demand for his uncanny skill at predicting developments and trends. He is best known for his book “Living Networks” which forecasted the rise of social netwo ... more -->

  • Described by The Daily Telegraph as “America's most influential trend spotter," Michael Tchong has been at the forefront of internet, social media and computer innovation throughout his career. His start-up c ... more -->

  • Starting out with just $5000 in savings, Sara Blakely, entrepreneur and designer, is now one of the most famous names in the 2 billion-dollar hosiery industry, an arena traditionally dominated by men. Her adventure began ... more -->
  • Cited by the Wall Street Journal as one of the twelve best executive educators in the USA, Jim Kouzes brings his expertise in employee relations, leadership and management to his keynote speeches. Dean's Execut ... more -->

  • The youngest state judge ever to be elected, Catherine Crier has dedicated her life to the pursuit of justice. A strong spirited independent, Crier has been one of the most outspoken voices on the need to reform the A ... more -->

  • As an Olympic figure skater, Debi Thomas won a bronze medal in 1988, was crowned skating’s World Champion in 1986 and won the U.S. National Championship title in 1986 and 1988. She went on to capture three World Profes ... more -->
  • Disruptive technology expert, Todd Hewlin helps businesses develop plans that can be executed in real life and not just in theory. As co-founder and manager of TCG Advisors, he heads a team of thought leaders and busi ... more -->






Core: the central, innermost, or most essential part of anything.
Contact Us