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Customer Service

Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson

A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->



Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->



Learn What Customers & Employees Crave Most, with Gregg Lederman

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->



Relationships, Customer Service and Success with Jim Cathcart

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->



Profiting from Common Sense Customer Service with Teresa Allen

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->



Delivering Customer Experience Excellence with Passion by Lior Arussy

The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->



Measuring Customer Satisfaction

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->



Is Your Customer Service Too Well Done?

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->



Turning Detractors Into Loyalists

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->



Build Scalable, Brand-building Power with Your Employees

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->




Speakers / Writers

  • Social scientist Joseph Grenny uses his cutting edge research on leadership practices, influence, and human behavior to boost business productivity and foster high performing work environments. The four-time New York ... more -->
  • Famed basketball coach, Pat Riley, is a seven-time National Basketball Association World Champion and the only head coach in NBA history to win Coach of the Year honors with three different teams. He reached the 1000 vic ... more -->
  • Leading innovator and futurist, Rowan Gibson is widely regarded as one of the most important business innovation thought leaders in the world. Among the labels given him by the media are “Mr. Innovation" and “a gu ... more -->

  • People across the globe are raving about Christine Cashen and her refreshing take on everyday life. Christine is one of the few individuals to meet the rigorous induction criteria of the National Speakers Association, ... more -->

  • Andy has earned a reputation as one of the most disruptive and effective advisors in business. He is a thought leader and thinking partner to executives and their most critical ideas.

    Driving growth and change for ... more -->

  • Mike Rowe is best known as the host of the ground breaking television hit Dirty Jobs, in which each week he took on the tasks and responsibilities of difficult, strange, and often messy jobs such as sheep breed ... more -->

  • One of the world’s most influential surfers, Bethany Hamilton was attacked while surfing at the age of 13 by a 16-foot-long tiger shark that severely severed her left arm. Bleeding profusely she had to paddle 30 min ... more -->

  • One of the new stars in creativity and innovation, Fredrik Härén has been invited to deliver more than 1500 speeches and workshops in more than fifty countries.

    A Swedish “Speaker of the Year," Fredrik u ... more -->

  • Founder, CEO and chairman of the Institute for Global Futures, Dr. James Canton has been recognized by Successful Meetings Magazine as “one of the top presenters in the 21st century." His reputation as a lead ... more -->

  • One of the strongest voices for women in the workplace, Susan Packard grew cable channel HGTV into a multimillion dollar business. Honored numerous times as one of "The Most Influential Women in Cable", she provides cov ... more -->
  • The 2015 Thinkers50, a global ranking of management thinkers published every two years, once again placed Gary Hamel amongst its venerated list of top thought leaders. A leading expert on futurism, innovation and chan ... more -->






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