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Customer Service

Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson

A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->



Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->



Learn What Customers & Employees Crave Most, with Gregg Lederman

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->



Relationships, Customer Service and Success with Jim Cathcart

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->



Profiting from Common Sense Customer Service with Teresa Allen

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->



Delivering Customer Experience Excellence with Passion by Lior Arussy

The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->



Measuring Customer Satisfaction

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->



Is Your Customer Service Too Well Done?

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->



Turning Detractors Into Loyalists

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->



Build Scalable, Brand-building Power with Your Employees

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->




Speakers / Writers

  • Holding an unrivalled position at the forefront of thinking methodology, Edward de Bono has arguably had a greater influence on the ways in which we “think about thinking” than any other figure of his age.

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  • Throughout her career, Lisa Ling has reported from some of the most dangerous locations from the world in an attempt to bring attention, aid, and change to those who need it the most. A former television co-host on ABC ... more -->
  • Personal technology columnist for the New York Times for thirteen years, David Pogue is the founder of Yahoo Tech and an expert on the use of computers and social media.

    As well as his New York Tim ... more -->

  • From health care plans to retirement funds, Suze Orman shows you the smartest ways to move your money. Ranked among the best female motivational speakers in the world by Business Week, Orman has shared her advice ... more -->
  • Mechanical engineer and television personality Bill Nye got a generation of Americans hooked on science. A master of “edutainment”, Nye became a household name in the 1990s thanks to his fast-paced PBS children’s ... more -->
  • Establishing Eurasia Group with just $25,000, Ian Bremmer has overseen its huge growth to a company with offices in New York, Washington and London with experts and resources in more than 90 countries. The group provi ... more -->

  • Former football player Rasmus Ankersen, a.k.a. The High Performance Anthropologist, has carved himself a unique niche in the worlds of coaching and performance improvement. Always sought-after as a speaker and adviser ... more -->

  • Peter Diamandis has degrees in Molecular Genetics and Aerospace Engineering from MIT and an MD from Harvard Medical School. He is an expert in the field of innovation and possibly the greatest non-governmental expert ... more -->

  • With extraordinary career experiences ranging from working as a male model in Japan to advising the archive of the Grateful Dead, David Meerman Scott brings a wealth of expertise to his talks on e-commerce and Interne ... more -->

  • One of the world’s most influential surfers, Bethany Hamilton was attacked while surfing at the age of 13 by a 16-foot-long tiger shark that severely severed her left arm. Bleeding profusely she had to paddle 30 min ... more -->

  • Formerly a broadcast journalist, Connie Dieken brings the insights from her bestsellers Talk Less, Say More and Become the Real Deal to thought leadership presentations assisting executives to develop pr ... more -->






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