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Customer Service

Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson

A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->



Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->



Learn What Customers & Employees Crave Most, with Gregg Lederman

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->



Relationships, Customer Service and Success with Jim Cathcart

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->



Profiting from Common Sense Customer Service with Teresa Allen

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->



Delivering Customer Experience Excellence with Passion by Lior Arussy

The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->



Measuring Customer Satisfaction

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->



Is Your Customer Service Too Well Done?

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->



Turning Detractors Into Loyalists

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->



Build Scalable, Brand-building Power with Your Employees

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->




Speakers / Writers

  • Valorie Burton is dedicated to helping individuals succeed, even in the face of challenges.

    Ms. Burton has been called one of the top 100 thought leaders in the field of personal development and has written ... more -->

  • Author of 19 books which are available in more than 35 languages, leading futurist thinker Jeremy Rifkin's works are required reading in a multitude of universities and business and government institutions across the ... more -->

  • Founder and president of One Step Beyond Worldwide, John Amatt runs a company that encourages people to break through the limitations they have imposed on themselves, to be personally accountable for their actions and ... more -->

  • Nic Marks’ work in happiness and wellbeing research methodology is world-renowned. His love of using applied statistics to ground well-being and happiness in hard evidence has led to international acclaim and the reali ... more -->
  • New York City Commissioner on Women's Issues for more than a decade after her appointment by Mayor Michael Bloomberg, Joanna Barsh is dedicated to helping more women achieve leadership positions. She is the creator of th ... more -->
  • In a recent Washington Post article, avid futurist Vivek Wadhwa recalls his thoughts as a child about the future of technology and how he saw the future of robotics: “Growing up, I believed that soon we would ... more -->

  • From health care plans to retirement funds, Suze Orman shows you the smartest ways to move your money. Ranked among the best female motivational speakers in the world by Business Week, Orman has shared her advice ... more -->
  • One of the very few individuals who have had the extraordinary experience of walking on the surface of the moon, Alan Bean uses the stories of his incredible adventures in space to inspire every member of his audience to ... more -->
  • CEO of Berkeley Bionics, developer and maker of wearable robots, Eythor Bender works at the forefront of the new industry of bionics that aims to merge man and machine to enhance individual abilities. Eythor has a wid ... more -->

  • With over 40 years experience, Marc Randolph, co-founder and former CEO and Netflix, has proved to be an expert on business strategies and innovations. By fostering creativity and turning ideas into realities, Marc has c ... more -->
  • A veteran reporter for influential publications such as Newsweek and The Financial Times, Richard Wolffe is among the handful of foreign journalists who have made a name for themselves in the world of Wa ... more -->






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