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Customer Service

Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson

A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->



Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->



Learn What Customers & Employees Crave Most, with Gregg Lederman

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->



Relationships, Customer Service and Success with Jim Cathcart

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->



Profiting from Common Sense Customer Service with Teresa Allen

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->



Delivering Customer Experience Excellence with Passion by Lior Arussy

The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->



Measuring Customer Satisfaction

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->



Is Your Customer Service Too Well Done?

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->



Turning Detractors Into Loyalists

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->



Build Scalable, Brand-building Power with Your Employees

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->




Speakers / Writers

  • A recent presidential candidate once remarked to Gail Blanke, “What a difference you made… if I'd met you 10 years earlier, I'd be President by now." You may not have presidential ambitions, but if you want to kno ... more -->

  • One of the strongest voices for women in the workplace, Susan Packard grew cable channel HGTV into a multimillion dollar business. Honored numerous times as one of "The Most Influential Women in Cable", she provides cov ... more -->
  • Known as “the Dean of Futurists,” Thomas Frey has built a solid reputation for his uncanny ability to accurately forecast future trends and describe the opportunities ahead. As a speaker, best-selling author, and ... more -->

  • An internationally recognized expert on outcome management, medical staff development and quality of care improvement, Dr. David Nash appears frequently on Modern Healthcare's list of the Most Powerful Persons ... more -->

  • “I have three messages. One is we should never ever give up. Two is you are never too old to chase your dreams. And three is it looks like a solitary sport but it takes a team.” These were the words of Diana Nyad ... more -->

  • Author of three books, Focus on the Good Stuff, Be Yourself Everyone Else is Already Taken, and his latest, Nothing Changes Until You Do, Mike Robbins teaches people how to infuse their lives and busines ... more -->

  • John Cleese is one of the world's most instantly recognizable comic celebrities and writers. His work on the groundbreaking and iconic Monty Python's Flying Circus, Fawlty Towers and A Fish Called Wanda ... more -->

  • Senior partner and managing director at the consulting firm BCG, Roselinde Torres leads the firm in the areas of “people and organization." A lifelong student of leadership, she is the firm's resident expert in the ... more -->

  • One of the two founding co-hosts of The View, alongside Barbara Walters, and winner of a Daytime Emmy, Joy Behar is well established as one of the funniest women in America today. Equally at home performing sta ... more -->

  • A recognized leader in healthcare innovation, Dr. Victor J. Dzau has been involved in many important medical breakthroughs as a pioneer of the discipline of vascular medicine. He is the eighth president of the Institu ... more -->






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