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Customer Service

Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson

A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->



Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->



Learn What Customers & Employees Crave Most, with Gregg Lederman

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->



Relationships, Customer Service and Success with Jim Cathcart

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->



Profiting from Common Sense Customer Service with Teresa Allen

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->



Delivering Customer Experience Excellence with Passion by Lior Arussy

The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->



Measuring Customer Satisfaction

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->



Is Your Customer Service Too Well Done?

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->



Turning Detractors Into Loyalists

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->



Build Scalable, Brand-building Power with Your Employees

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->




Speakers / Writers

  • Sallie Krawcheck ... more -->
  • Social entrepreneur Mallory Brown represents a new generation of philanthropy. At age 24, she founded World Clothes Line, an online business that donates one article of clothing for every article sold. Mallory and her n ... more -->
  • Jim Carroll is at the forefront of global futurism, helping an array of blue-chip clients to predict the trends and innovations of coming years before they happen.

    Jim has addressed organizations as diverse ... more -->

  • Jeff DeGraff has over twenty-five years' experience as a leader at the highest levels of corporate America. His views on innovation have been sought by the most highly regarded think tanks while his client roster incl ... more -->

  • Teresa Allen's approach to communicating with your customers and increasing sales is summed up in the name of her book and her most popular keynote Common Sense Service!

    An internationally recognized cus ... more -->

  • Millennial expert Aaron McDaniel delivers timely aha moments and viable solutions on how to bridge generational gaps in the workplace and marketplace. Drawing from his own experience as a Millennial in the corporate wor ... more -->
  • Anderson Cooper ... more -->
  • The most celebrated journalist of our time, Bob Woodward rewrote the rules of investigative reporting and forever changed the dynamic between the American people and their national government. His in-depth coverage of ... more -->

  • From Costco to the military, Juliet Funt has helped hundreds of organizations flip the norms of business in order to reclaim their creativity, productivity, morale, and, most amazingly of all, downtime. A nationally r ... more -->

  • One of television's most watched celebrities, Bear Grylls launched a Survivalism Fever that has swept across the world. The former British Special Forces operative is best-known for taking his adventures in the plane ... more -->

  • Bowdoin College graduate Peter Sims is much in demand for his expertise in entrepreneurship and innovation. His book Little Bets: How Breakthrough Ideas Emerge from Small Discoveries is a member of the Wall ... more -->






Core: the central, innermost, or most essential part of anything.
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