Customer Service
Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson
A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->
Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow
By Dennis Snow
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->
Learn What Customers & Employees Crave Most, with Gregg Lederman
Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->
Relationships, Customer Service and Success with Jim Cathcart
By Jim Cathcart
One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->
Profiting from Common Sense Customer Service with Teresa Allen
By Teresa Allen
Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->
Delivering Customer Experience Excellence with Passion by Lior Arussy
By Lior Arussy
The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->
Measuring Customer Satisfaction
One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->
Is Your Customer Service Too Well Done?
By Teresa Allen
I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->
Turning Detractors Into Loyalists
By Jackie Huba
The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->
Build Scalable, Brand-building Power with Your Employees
Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->
Speakers / Writers
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If you want to know about change management and inspiring leadership, who better to ask than Mike Abrashoff, the naval commander who took on the worst performing ship in the U.S. Navy's Pacific Fleet and in a single y ... more -->
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Since 2009, Aaron Beam has impacted the lives of thousands of students and business people with his personal story of how a few poor seemingly minor ethical decisions led him and many of his HealthSouth coworkers down ... more -->
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Few speakers have a better claim to be regarded as inspirational than Nicholas Vujicic. Born without arms or legs, he has overcome his disability in the most astonishing ways, setting a true example of inspiring success
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With 25 years of real-world business experience as a senior leader, leadership coach and motivational speaker, Bill Benjamin knows what it takes to succeed in high-pressure environments, and his thoughts on this have bee
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Teresa Allen's approach to communicating with your customers and increasing sales is summed up in the name of her book and her most popular keynote Common Sense Service! An internationally recognized cus ... more -->
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For over a decade Louis Gravance designed and oversaw training for the Walt Disney Company, maintaining its reputation as “the happiest place on earth.” Today he channels his expertise and energy to help other organi
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Chris Widener is widely recognized speaker who has presented dynamic programs in countries around the world, such as: Egypt, China, Singapore, Spain, Russia, Germany, Canada, the U.S. and Australia. Organizations and ... more -->
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One of MeetingsNet's Editors' Picks as a Favorite Speaker, Seth Mattison is known around the world for his expertise in employee relations and communication culture. Founder and CEO of Futuresight Labs, his presentati ... more -->
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After an ATV accident left her paralyzed from the waist down, six-time swimming Olympic gold medalist, Amy Van Dyken became more than a sports champion. She became a champion for thousands of people with spinal injuri ... more -->
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Even successful companies are having difficulty dealing with new technologies that are disrupting their traditional processes. Aaron Dignan works with the leadership teams of many Fortune 100 companies to help them ad ... more -->
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An internationally respected pioneer in executive coaching, Kevin Cashman has been developing top leaders for over twenty-five years. Implementing his approach of, “grow the whole person to grow the whole leader,” ... more -->
