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Customer Service

Transforming Your Business through Practice Management, with Sales Speaker Duncan MacPherson

A professional branding and client acquisition expert, sales and marketing speaker Duncan MacPherson has been coaching financial professionals for over 20 years. His company Pareto Systems is at the forefront of improving productivity and practice management in financial advisors. Duncan is an industry author and has written the best-selling books: Breakthrough Business Development – Take… more -->



Building a Culture of World-Class Service, with Customer Service Speaker Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. Today he is a full-time customer service speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. He is the author of the book, Lessons from the Mouse: A Guide for Applying… more -->



Learn What Customers & Employees Crave Most, with Gregg Lederman

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30… more -->



Relationships, Customer Service and Success with Jim Cathcart

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their… more -->



Profiting from Common Sense Customer Service with Teresa Allen

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common… more -->



Delivering Customer Experience Excellence with Passion by Lior Arussy

The recipient of CRM Magazine's “Influential Leader Award", Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious… more -->



Measuring Customer Satisfaction

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer… more -->



Is Your Customer Service Too Well Done?

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred… more -->



Turning Detractors Into Loyalists

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon… more -->



Build Scalable, Brand-building Power with Your Employees

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet… more -->




Speakers / Writers

  • A veteran reporter for influential publications such as Newsweek and The Financial Times, Richard Wolffe is among the handful of foreign journalists who have made a name for themselves in the world of Wa ... more -->

  • Erik Wahl is an entrepreneur, philanthropist, best selling author and graffiti artist. Wahl has also been described as the Picasso of Productivity, the Warhol of Wall Street and the Renoir of ROI.

    Wahl wrote ... more -->

  • Executive chairman of Templeton Emerging Markets Group and director of its research team, Dr. Mark Mobius is a globalization expert with particular expertise in investing and doing business with China.

    Renow ... more -->

  • To succeed in the modern commercial world, business leaders need to transform their thinking and recognize that constant change is necessary to stay ahead. Top innovative companies recognize the power of disruptive in ... more -->

  • CEO of Tomorrow, a global consultancy for business design, Mike Walsh is in great demand from leading companies worldwide, both as a consultant and a keynote speaker. A former senior strategist at News Corporation and cu ... more -->
  • Former host of his own series on VH1, Scott Bloom brings his highly entertaining brand of comedy and showmanship to corporate events. Scott has hosted more than 300 corporate events for Fortune 500 clients including AT&T ... more -->
  • Karyn Buxman is an expert on finding humor in everyday things and occurrences. She teaches individuals on how they can use humor to achieve success in both the corporate world and in life.

    Karyn provides ins ... more -->

  • Dr. Marshall Goldsmith is a world authority on leadership and employee relations, demonstrating how good management of human resources can achieve positive, lasting change in the age of globalization.

    Dr. Go ... more -->

  • Savannah Guthrie is the co-anchor of the Today show and NBC’s News Chief Legal Correspondent.

    Guthrie got her start in local news before transferring to WRC-TV in Washington D.C., where she covered major st ... more -->

  • Chris Widener is widely recognized speaker who has presented dynamic programs in countries around the world, such as: Egypt, China, Singapore, Spain, Russia, Germany, Canada, the U.S. and Australia. Organizations and ... more -->

  • Liz Wiseman is president and founder of the leadership research and development firm, Wiseman Group, which operates out of Silicon Valley. Her services have been employed by some of the true global giants in business ... more -->






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