Customer Service / LoyaltyEmotional IntelligenceEmployee EngagementEmpowermentLeadershipTED Talk Speaker
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SPEAKING FEE RANGE ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us. $30,000 to $50,000 |
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BOOK CHIP CONLEY speakers@coreagency.com |
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BOOKSCustomer Service / LoyaltyEmotional IntelligenceEmployee EngagementEmpowermentLeadershipTED Talk Speaker
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TRAVELS FROM |
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SPEAKING FEE RANGE* $30,000 to $50,000 |
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Book Chip Conley speakers@coreagency.com |
- Joie de Vivre, the hotel Chain Conley launched, began with one hotel when he was in his 20s. Several decades later, it is now a chain of more than 50 boutique hotels across the country. Currently Conley is head of global hospitality at Airbnb.
- Conley has received several awards and accolades for his innovation approach to management and non-traditional approach for customer service.
- Conley’s approach to business looks at the emotional equations businesses create for customers, and how those impact customer decisions and loyalty.
In today’s social media culture where everyone is a critic, Chip Conley knows a good hotel experience can win a customer for life. He also knows a negative one can cost a company a lot of money.
In his 20s, Conley’s mission was to “create joy” by building a company of delightful and unique boutique hotels. Over his next several decades as CEO of Joie de Vivre (JDV), the company grew to become the second largest boutique hotel company in the world. Conley has become known as a leader in developing, creating, and managing boutique hotels across the country.
In his book, PEAK: How Great Companies Get Their Mojo from Maslow, Conley shares his unique prescription for success. He bases his ideas on noted psychologist Abraham Maslow’s classic Hierarchy of Needs. In his New York Times bestseller, EMOTIONAL EQUATIONS: Simple Truths for Creating Happiness + Success, Conley highlights emotional fluency, which places meaning at the top of the balance sheet. He also has written two additional books. Conley has presented his theories on transformation and meaning in business and life to audiences around the world, and he’s been a featured speaker at TEDx.
Conley has been honored with the 2012 Pioneer Award—hospitality’s highest recognition—and the San Francisco Business Times named him the Most Innovative CEO. He received his BA and MBA from Stanford University and holds an Honorary Doctorate in Psychology from Saybrook University. Conley served on the Glide Memorial Board for nearly a decade and received its Cecil Williams Legacy Award in 2015. He is now on the boards of the Burning Man Project, the Esalen Institute, and NeueHouse.
In 2013, Conley joined Airbnb as head of global hospitality & strategy, and he founded Fest300 to share his passion for travel and the world’s best festivals.
"Chip Conley′s presentation to Safeway′s corporate executives, managers and employees was simply outstanding. His message sparked lengthy and enthusiastic discussions about the PEAK model and how it could be implemented to achieve greater employee satisfaction and new levels of business success."
Marilyn Beardsley, Senior Counsel, Safeway Inc.
"Chip truly engaged and inspired the audience, and provided a unique new lens with which to think about our business. I would highly recommend him as a speaker to any organization seeking to dramatically improve both client loyalty and employee engagement."
Troy Stevenson, Vice President, Client Loyalty, Charles Schwab & Company
Chip Conley’s style is casual and fun, yet informative and inspirational. It’s obvious he’s a very good listener and great at connecting dots where none existed before. Audiences enjoy hearing about his background on how he established his hotel chain and turned it into the success it is today. He shares with audiences simple truths that are often overlooked by today’s businesses, and new ideas that might not have been considered before.
PEAK: How Great Companies Get Their Mojo from Maslow
Part memoir, part theory, and part application, Conley shares JDV’s remarkable transformation in this keynote. He provides real-world examples from other companies and shows attendees how they can bring about similar changes in their work and personal lives. He explains how to understand the motivations of employees, customers, managers and investors, and how to use that understanding to foster better relationships and build an enduring and profitable corporate culture.
Toward a Psychology of Business: Simple Truths for Creating a Culture of Happiness and Success
Conley believes the most neglected fact in business is that we're all human, and business schools don't do enough to help us understand that creating peak experiences for stakeholders can create peak performance for a company. Conley shows participants how the PEAK model can be used to understand how a company relates to relationships beyond those with employees and customers—such as investors, vendors, and the community. As a practitioner who has used his own company of more than 3,000 employees as a laboratory for understanding the human condition, Conley's philosophical but prescriptive approach to leadership helps attendees see customer service in a new light.
Disruptive Hospitality: Learning How to See and Surf a Disruption
Conley has disrupted the hospitality industry twice; once as the founder and CEO of Joie de Vivre Hotels (America's second largest boutique hotel company) and in 2013, when he joined the founders of Airbnb to help lead the company to become the most valuable hospitality company in the world. In this presentation, Conley identifies his three rules of disruptive innovation in any industry and how start-ups—as well as established companies—can see a new wave on the horizon and surf that wave to competitive advantage.
Emotional Equations: Simple Truths for Creating Happiness + Success
Using brilliantly simple math that illuminates universal emotional truths, Emotional Equations crystallizes some of life’s toughest challenges into manageable facets that readers can see clearly—and bits they can control. Popular motivational speaker and bestselling author Chip Conley has created an exciting, new, immediately accessible visual lexicon for mastering the age of uncertainty. Making mathematics out of emotions may seem a counterintuitive idea, but it’s an inspiring and incredibly effective one in Chip Conley’s hands. When Conley, dynamic author of the bestselling Peak, suffered a series of tragedies, he began using what he came to call “Emotional Equations” (like Joy = Love – Fear) to help him focus on the variables in life that he could deal with, rather than ruminating on the unchangeable constants he couldn’t, like the bad economy, death, and taxes. Now this award-winning entrepreneur shares his amazing new self-help paradigm with the rest of us.
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