"Brett understands the threats facing banks today and offers a clear message on what is needed to be competitive and relevant in the future. Great speaker who is truly ′bringing Awesomeness to Banking!′"
Jared Riley, Software Engineering Manager of CSI

"The examples King brought into the room were captivating. His perspective on the importance of customer behavior, in particular choice and the control customers want around how they interact, is critical. Financial institutions can not dictate how customers should connect with us. Organizations must instead listen and adapt to customer behavior."
NAB Australia

"Brett delivered extraordinary insights to Google’s clients and partners in his BIG SHIFT presentation. At Google we are used to some big ideas and even bigger names, but Brett delivered a unique view that was truly surprising."
Head of Finance of Google, Australia & New Zealand

"Just wanted to say a big Thank You for your very inspiring sessions in Abu Dhabi. The whole bank is now talking about the imperative to change and face the future."
National Bank Of Abu Dhabi

"Brett King presents a formidable challenge for banks to change their way of thinking underpinned by hard facts and powerful arguments. The call for action is indisputable."
Cicero/Bank of Norway

"We truly appreciate your insights about the bank and customers of today and the future…their changing behavior and lifestyles, their attitudes towards new technologies, and their role in changing the future of financial services. It was indeed an honor and a rare privilege to have you as our guest speaker gracing our 20th Anniversary event."
BANCNET

"Brett delivered a Master class for our board, executive and senior management. He accomplished more in opening our eyes to the opportunities in multi-channel, social media, mobile engagement and customer experience than I would have ever thought possible in such a short space of time. We are still riding on the buzz from his BANK 2.0 session weeks later. He delivered an extraordinarily insightful session for our team…Truly enthralling!"
Bendigo and Adelaide Bank

Brett King is masterful at helping audiences envision a future that might be or understand one that didn’t happen and why. His insight into how the banking world intersects with technology and what that means for the future captivates audiences, and his contemporary stories about predictive misses helps audiences look at new ways to think.

Based on his best selling book BANK 2.0, Brett King′s presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever.

The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service
Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett King explains:

• Why customer behavior is so rapidly changing, including the four phases of disruptive change
• How branches must evolve
• Why checks are rapidly disappearing and cash is next
• Why your mobile phone will replace your wallet in the next 2-3 years
• How financial institutions must reinvent themselves or become irrelevant

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, plus some of the world’s biggest banks and corporations - explaining "The Big Shift."

The Future of Retail Financial Services
Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalizing of the Cloud and the explosion of Social Media. He explores:

• How Social Media has exposed pricing, over-regulation, outdated processes and poor policy;how mobile technology is completely changing the context of banking
• How customer advocacy is killing traditional brand marketing
• The growth of the ′de-banked′ consumer who doesn′t need a bank at all
• Why Banking is no longer a place you go, but something you do

The Battle for the Bank Account: And Why the Banks Will Probably Lose…
In this new topic for 2012, Brett explores the end-game in the emergence of the mobile wallet and what it means for the humble bank account. With more than 60% of the world’s population without a bank account, with the ubiquitous nature of mobile phone handsets and the increasingly pervasive pre-paid ‘value store’, will you need a bank at all in the future?

When you can get your salary paid directly onto your phone, when your iTunes account doubles as a prepaid debit card and when you can use Facebook to send money – will banks still be able to compete?

Advocacy, Behavior, Context – The New Rules of Engagement
In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.

This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.

Movenbank and the Reboot of Banking
Movenbank is a revolutionary new bank that will launch in 2012. This is the story of how Movenbank will revolutionize retail banking on multiple fronts. Brett King tells the story of why Movenbank decided on a card-less, paper-less, transparent model of banking and how the CREDSCORE™ engagement model is going to change the way we think about engagement, value and lending in the banking arena. If Movenbank achieves what it is aiming for, it will change the way people think about banking forever.