Ranked among the world’s top 25 consultants by Consulting magazine, Dr. Stefan Larsson is the global leader of The Boston Consulting Group’s health care payers and providers sector. His research focuses on the topic of value-based health care—that is, how transparency within health care outcomes and patient group costs will drive the transformation of health care systems and counter rising costs. Since joining BCG in 1996, Stefan has worked extensively… Read More

A recognized leader in healthcare innovation, Dr. Victor J. Dzau has been involved in many important medical breakthroughs as a pioneer of the discipline of vascular medicine. He is the eighth president of the Institute of Medicine and Chancellor Emeritus for Health Affairs and James B. Duke Professor of Medicine at Duke University. He has previously held prestigious positions at Harvard Medical School and Stanford University. As a leader of… Read More

Healthcare customer service expert Jake Poore spends most of his time in the trenches of hospitals. Equipped with a first-hand understanding of the demands and pressures placed on medical employees from all departments, he is the go-to guru for helping organizations create positive and memorable patient experiences. Having witnessed the disheartening disorganization and subpar treatment his father received while hospitalized prior to a surgery that he did not survive, Jake… Read More

An internationally recognized expert on outcome management, medical staff development and quality of care improvement, Dr. David Nash appears frequently on Modern Healthcare's list of the Most Powerful Persons in Healthcare. He is the Founding Dean of the Jephson School of Population Health, an appointment that came after a twenty-year tenure on the faculty of Thomas Jefferson University. He also holds the title of Dr. Raymond C. and Doris N.… Read More

Vicki Hess, RN, is your go-to resource for improving employee engagement in healthcare. Whether you work in a hospital, health system or your members or customers work in healthcare, Vicki brings a unique view and powerful tools to transform engagement, one employee at a time. She has more than three decades of experience in business and health care that she brings to her keynotes on workforce and leadership development. Vicki… Read More

President and CEO of Cleveland Clinic Delos Cosgrove, MD, is responsible for a $5 billion healthcare system encompassing twenty-eight different institutions. He cares passionately about patient care and patient experience and has undertaken major reorganizations within his company to improve clinical services. He has also initiated major programs to improve wellness amongst patients, employees and communities. A graduate of the University of Virginia School of Medicine, Dr. Cosgrove is a… Read More