"100 percent of the session′s attendees agreed or strongly agreed in overall satisfaction with the presenter!"
ASTD 2003 International Conference

"Joseph is truly gifted at his craft. I have never been so sure of doing the right thing as I am with our decision to invite Joseph to present to our leadership team. Joseph, his stories, and his brilliant material were a complete hit."
Susan Ritter Coordinator of Service Excellence Patient Relations / Service Excellence Banner Desert Medical Center

"In selecting speakers, I try to find someone who is topical, interesting to listen to, and most importantly, who can connect to our people and culture. From the outset, Mr. Grenny demonstrated his commitment to learning about our company, who his audience was, and capitalized on his knowledge and research to make his messages directly relevant to what we do in our business. His presentation, the response in Q&A, and his willingness to spend time with us made the event a success. I highly recommend him as a speaker and a consultant."
David W. Miller Senior Vice President, Corporate Affairs CH2M HILL

"We asked Joseph Grenny to provide a three-hour overview of Crucial Conversations to a global leadership conference of our top one hundred executives. Most were highly skeptical about consultants in general. Joseph delivered an outstanding presentation in the face of these high risk conditions. He moved the audience back and forth between laughing hysterically and thinking deeply about how crucial conversations impact results that really matter. The three hours flew by and the audience was left wanting more."
David Kinard Director, Organizational Effectiveness Eli Lilly and Company

"Joseph Grenny has the ability to normalize the challenges we all experience, touch people on an emotional level with his storytelling, and challenge us to move forward and address those ′Crucial Conversations′ that are keeping us stuck whether at home or work. In a short time, Joseph Grenny′s presentation kept people talking and learning long after he walked off the stage. The concepts resonated with participants."
Denise Smith Performance and Development Manager City of Eugene

Joseph Grenny is a compelling speaker, skilled at using colorful and deeply engaging examples to illustrate his points in a way that sticks with listeners long after his presentations. His advice applies to companies and organizations from all walks of life; we all are deeply influenced by our behavior, and learning how to adapt our behavior can increase our changes of success and fulfillment.

Each of us is likely to encounter situations in our professional and personal lives that are “pivot points.” How we engage these events can govern our futures. Grenny teaches audiences tactics for successful behavior during crucial conversations and at critical times of change.

Every leader seeks influence, but some are more effective in garnering this influence than others. Grenny’s years of research have generated an award-winning and comprehensive set of tools for stimulating behavioral change, improving performance, and multiplying our influence.

CRUCIAL CONVERSATIONS
Not all conversations are created equal. Some are crucial.

A passionate social scientist, Joseph Grenny has spent thirty years studying crucial moments that have the potential to change the trajectory of our career, lives, and relationships – moments when what we say and how we say it can mean the difference between success and failure. When the stakes are high, emotions run strong, and opinions differ, masters of crucial conversations create alignment and agreement. They speak up and share their concerns candidly and respectfully regardless of the other person’s level or position. What’s more, in organizations that foster cultures of open dialogue, mistakes are caught more quickly, decisions are implemented more effectively, and innovation flows more routinely.

CRUCIAL ACCOUNTABILITY
Bridging the gap between expectations and results.

Joseph Grenny has spent thirty years studying cultures of dialogue and accountability. When others let us down, break rules, fail to deliver on their promises, or behave badly, what do we do? Unfortunately, most people choose to say nothing because when accountability is void, they assume they don’t have the power or authority to raise a concern. In fact, Joseph’s research shows people waste $1,500 and an 8-hour workday every time they avoid an accountability discussion. However, in organizations that build cultures of accountability, people raise concerns with those beside, above, and below them on the organizational chart. As a result, problems are solved routinely and quickly and a pervasive sense of empowerment and responsibility for results prevails.

Influencer
Essential Leadership Skills

Every leader wants to be an influencer – to create wide-spread and lasting change. And yet, few leaders possess more than a handful of techniques for getting others to change. What truly influential leaders understand is that influence has little to do with pep talks, bribes or system updates but rather is the capacity to systematically, rapidly, and sustainably change a handful of key behaviors. By drawing from the skills of hundreds of successful leaders, thousands of successful change efforts, and more than six decades of the best social science research, Joseph teaches a proven model for leading change – a model that was named the Change Management Approach of the Year by MIT’s Sloan Management Review.

10x Your Influence
New Research in Leading Change

Joseph Grenny has spent the past thirty years studying effective change agents – leaders who have rapidly and systematically produced widespread change in human behavior. His research, published in the MIT Sloan Management Review and named by MIT as the Change Management Approach of the Year teaches that these effective influencers drive change by relying on six different sources of influence at the same time. Those who succeed predictably and repeatedly don’t differ from others by degrees. They differ exponentially. Joseph’s research reveals that leaders who understand how to combine all six sources of influence are ten times more successful at producing substantial and sustainable change.

Change Anything
Personal Problem Solving

Often, we want to make big changes but lack the resolve to see them through. We can’t seem to summon the necessary willpower to take on huge challenges like improving performance at work, earning a promotion or increasing productivity. Joseph Grenny studies more than 5,000 people attempting to overcome intrepid personal challenges and uncovered a breakthrough in personal influence: our inability to change is not due to a lack of will, but rather a lack of skill. With a clearer understanding of six powerful sources of influence that shape our behavior, we can become ten times more successful at changing anything.

Four Crucial Skills of a High Performing Culture
After studying a worldwide sample of more than 11,000 managers and employees, Joseph Grenny and his colleagues uncovered a formula for maximizing the hidden potential of an organization’s human system – the employees. Leaders who develop four competencies characteristic of a high-performance culture are 104% better at executing and 98% better at innovating than organizations that don’t succeed in these competencies. Those competencies are: self-directed change, open dialogue, universal accountability, and influential leadership. Leaders who strategically invest in building these four competencies into their human system leverage what research shows is the most potent predictor of sustained value for customers, employees, and shareholders – a high-performance culture.

The Science of Leadership

For the past thirty years, Joseph Grenny has conducted social science research to help leaders and organizations achieve new levels of performance. Specifically, he has focused on human behavior – the underlying written and unwritten rules that shape what employees do every day. A protégé of Albert Bandura, the world’s greatest living psychologist, Joseph’s internationally published research has been distilled into applicable skills leaders can implement to increase their personal influence, improve strategic relationships, and change behavior in their organization. He’ll share his latest insights on the intersection between social science and leadership.

Silence Kills
The Seven Crucial Conversations for Healthcare

Research and regulatory bodies have long confirmed that poor communication in healthcare is harmful at best and deadly at worst. The sad reality is that fewer than 10% of doctors and nurses speak up when they see colleagues make mistakes. In this eye-opening and highly informative session, your audience will learn the seven categories of conversations that are essential for healthcare professionals to master: broken rules, mistakes, lack of support, incompetence, poor teamwork, disrespect, and micromanagement.